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Returns, Refunds & Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.  You must return the item within 30 days of your purchase.

Step 1.   Please email info@thebirthdayproject.com.au to request a refund and we will assign you a tracking number.
Step 2.   Include in your package a signed letter stating the reason for your return.
Step 3:   Mail your returned item to:

The Birthday Project
Returns Department Tracking #
GPO Box 5369
MELBOURNE   VIC   3001

 

Return Exceptions
Product that has been used, or altered will not be accepted for return or exchange.

 

Payment Policy

Accepted Methods of Payment:

– Credit Card (Visa, Mastercard)
– PayPal

 

Credit Card Charges
Your credit card will be charged when you place your order.  If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Shipping Policy

Turnaround:

We endeavour to ship all orders within 48 hours Monday – Friday 9am – 5pm.

We endeavour to ship whole school fundraising orders within 4 weeks of the closing date for orders.

Carriers:

We use the following carriers to deliver our orders:

– Australia Post

– Sendle

 

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.   Please note that some orders using Australia Post will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location.   Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

No. of Boxes Postage & Handling (AUD)
1 $3.00
2 $6.00
3 $9.00
4 $12.00
5 $15.00
6 $18.00
7 – 30 $21.00
30 or more $24.00 (capped)

 

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock.  When the item becomes available we will ship you the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.

 

Privacy Policy

This policy covers how we use your personal information.  We take your privacy seriously and will take all measures to protect your personal information.

 

What Information Do We Collect?
We only collect information that we need that is related to your order.   This includes your billing address, shipping address, email address & credit card Information.

In addition we also collect information on your IP address, browser type, and Refer URL data.  We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 

How Is My Information Used?
Your information is only used to fill your order.   We do not sell or redistribute your information to anyone.

 

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server.

This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

 

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.